Support

Current Version:

Android Market

Version 1.1.2
Release date: December 28, 2013
Release notes: forum post

Amazon Appstore

Version 1.1.0
Release date: November 21, 2011
Release notes: forum post

 

Help & Info:

  • To ask questions or give suggestions please visit us on the XDA Forums

  • Visit the Impel web site for product features and updates

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Frequently Asked Questions:

General

Some tasks don’t seem to be running, how can I fix this?

On some devices and Android OS versions Impel cannot remain running as an app-only over the course of a 24 hour day. In those cases, we strongly recommend running Impel in service mode. Here’s how to turn that setting on:

  • Find the Impel icon in your apps folder and tap it to start the app
  • Tap on the overflow (the three dots) icon or on some devices the hardware menu button
  • Tap on the Settings icon
  • Tap on the Service Mode item
  • In the dialog box that appears, tap on the Performance Mode item
  • You are now running Impel as a service!

Please note: Google requires all apps running as a service to place an icon in the Notification tray, and Impel complies with this requirement.  This icon serves as a reminder to the consumer that something is always running in the background and is required for security purposes.  The icon cannot be removed or hidden.

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I can’t upgrade to Plus or I lost the Plus upgrade

Google has been reporting issues with the Google Play Store that prevent customers from successfully buying the Plus update.  They have provided some troubleshooting steps to try to correct the issue.  They are as follows:

    • Shutdown and Reboot your device
    • Visit the Google Play Store and verify that you can view pages and download apps
    • Start Impel and check the About box to see if you have the Plus version

After following this procedure we have able to successfully restore Plus functions to Impel.  Please note that this is a Google issue and it impacts virtually all applications with in-app purchasing. Unfortunately it is not something we can fix directly, so we are waiting for Google to make further changes in the Play Store to address the issue.

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What’s this “i” icon in the notification area?

As of version 1.0.12, Impel can now run as a robust service so that your tasks always run successfully. Unfortunately, to be a service Google requires us to place an icon into the notification area so that you know the app is running.

Some users may find this undesirable, so we provide the option of running Impel under the less robust methods as of the 1.0.13 release. The downside of this is that Android can force Impel to close at any time and your tasks may not run. This is especially true on devices that are already running many apps simultaneously. Please see our post on this issue on the blog or forum.

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Have an Issue? Send us a Log!

In order to help us find and fix the issue you have just found we need to be able to reproduce it. Given how many different devices, OS versions, customizations and hardware differences there are out there we can use all the help you can give us. The best way to help us out is to provide a log of what is happening on your device at the moment things go all wonky. Here’s how to do that for us:

  1. If you don’t already have it, grab a copy of Catlog from the Google Play Store. It’s free and it it works great. It’s our favorite debugging app by far.
  2. After installing Catlog, tap on its icon to get things started. Tap on any OK dialogs that appear as they are just telling you about the new features of that version of Catlog.
  3. You should see a bunch of text messages fly by. That’s fine, that’s what we need to see.  Wait until these messages stop scrolling or at least wait until they slow down to very few scrolling every few seconds.
  4. Press the Home button on your device. Find our app icon, Impel, and tap it. Now do whatever it was you did before that made the “bad things” happen.
  5. As soon the issue occurs, switch back to Catlog. It should be in your recently used apps list if you are running Android 3.x or 4.x, or long press the Home button on Android 2.x to see the recent apps.
  6. Inside Catlog you need to tap your device Options button and select the Send option. A popup will appear. Choose the “As Attachment” option and leave the “Include device information” box checked. Don’t worry, private stuff like passwords, logins, pictures, credit cards, etc are NOT included in logs.
  7. Choose your email program from the next popup list and send us an email with the attachment. Our address is support@phase2i.com. Be sure to include information about who you are, what happened, how you got the issue to happen, etc.
  8. For extra brownie points, post in the forums and let us know what the issue was you had and tell us when you sent the logs to us so we can get back to you.

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How do you create a new Task?

First, press the Menu button on your Android device.  Then tap the Add Task button to start the process.

The screen you are seeing is the New Task Events screen. Tap on the Select from available Events text to pick the actions that can trigger this task. Additional popups will appear that set options for these actions. If you need more than one trigger for a task, tap on Add another event to select another event and its options. Press Next to continue.


The next screen that appears is the New Task Actions screen. Tap on the Select from available Actions text to pick actions to perform when this task is run. Additional popups will appear that set options for these actions. If you need more than one action to run for a task, tap on Add another action to select another and set its options. Press Next to continue.


This is the New Task Conditions screen. Here you can decide if a task should only run on certain days, times or above a set battery level. Tap on the No conditions text to pick conditions that must be met to allow this task to run. Additional popups will appear that set options for these conditions. If you need more than one condition to run for a task, tap on Add another condition to select another and set its options. Press Next to continue.


This is the New Task Label screen. Here you can give the task a name, description and set its color. Tap in either text area to edit the task name or description. Tap on the Set a color text to pick a color to identify this task. Press Next to continue.


This is the New Task Summary screen. This view shows the final task name, description and color. It also shows what triggers are set for this event, what actions to take and any conditions that must be met. No changes can be made from this screen. If you need to change any settings at any point in this process you can press the Back button on return to any screen. Press Finish to save this task.

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How do you edit a Task?

First, tap on the name or description of any existing task on the Home screen. You can also long press on any task name to bring up the Task Options menu.


This is the Edit Task Summary screen. Tapping on any area of the screen will jump into an edit screen for that item. Each edit screen should look familiar, they have the same settings and options as the original Add Task screens that you encountered when you first created the task. Press the Back button on any edit screen to return to the summary view. Tap Cancel to exit without saving. Press Save to save this task.


To change any option on a screen, simply tap it.  To exit any edit popup views press the Android device’s Back button.  If you want to delete an option or setting you need to long press the item and answer OK to delete the item or Cancel to keep it. Pressing Back will save any changes made and return you to the Edit Task Summary screen.

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How do you keep all Tasks from running?

First, press the Menu button on your Android device. Then tap the Settings button to start the process.

Next tap the Disable all tasks check box. Press the Back button on your Android device to return to the Home screen.

Until this setting is unchecked Impel will be unable to start any tasks.  This setting overrides any individual ON/OFF settings for individual tasks.

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Why doesn’t my Task or event close an application?

Unfortunately, closing another application from a separate application requires root access on the Android device. Unless you know and understand the risks of running as root on your device and already have this access enabled, Impel cannot perform the “Stop an application” function.

A warning dialog now appears to tell you if you do not have or will not allow root access. We’re sorry about that, but this is Google’s rule and we cannot get around it.

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How do you create a GPS location event?

A GPS Proximity Event is an event that happens whenever your device enters or leaves the area around a specified geographical location.  Presently to use these events the GPS function of your device must be turned on and the GPS feature will remain on until the event is disabled.

  1. Turn on the GPS hardware feature for your device
  2. Start Impel
  3. Make a new event by pressing the Menu button, the the Add Task button
  4. Tap the “Select from available Events” row and then tap the “GPS Proximity Event” option
  5. Tap the “Enter Location” option
  6. Tap the “*Select a location” row then tap the “Location from map” option
  7. Type in a valid address or pick an area from the map. Tap the area that says “Tap here to save or edit a location” to continue.
  8. To save a new location name, tap the “Save New Location” area and give this location a name. Tap the “Save” button and then the “Next” button to finish
  9. Tap the “Select from available Actions” row and then tap the “Enable Hardware Feature” option
  10. Tap the “Silent Mode” optionTap the “Next” button when done
  11. If you need conditions, like restricting this task to run only during certain time or battery ranges, you can add those settings now. Otherwise, just tap “Next” to finish
  12. If you want to make any changes to the Task name, description or color you can modify those settings now. Otherwise, just tap “Next” to finish
  13. Review the settings. If you like everything you see, tap “Finish” and you are done

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Why doesn’t my headphone plug-in event start?

We believe this issue is fixed on version 1.0.11. If you have an older version of Impel installed please update the app and let us know if headphone/headset events work for your device.
 

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How do I change the GPS checking duration and timeout?

There are two options found in Settings related to GPS tasks.

GPS Active Time
The GPS Active Time setting is how long Impel will keep the device’s GPS hardware turned on in order to discover the current location. This setting is global and will apply to all GPS proximity tasks that you create in Impel.
You should set this time to the maximum value that your device needs in order to achieve a reliable GPS location fix. During our testing in an typical US industrial business setting, the GPS fix was achieved easily in 10 to 20 seconds. Test this out at your location and on your device to make sure it can reliably power up, get a fix and get accurate location data before accepting the default value.

GPS Idle Time
The GPS Idle Time setting is how long Impel will stay disconnected from the device’s GPS hardware between checks. This setting does not turn off the hardware GPS, nor does it enable the hardware GPS if it is disabled. This setting is global and will apply to all GPS proximity tasks that you create in Impel. You should set this time to the minimum value that your device needs in order to save battery life and still be able to deliver a reliable GPS location fix. This setting will likely be determined by trial and error, due to the speed of travel and amount of precision needed to trigger your tasks. Test this out at your location and on your device to make sure it can reliably trigger your events without consuming too much battery life.

To reach the new GPS settings, follow these steps:
1. Start Impel
2. Pressing the device’s “Menu” button, then the “Settings” button
3. Notice the two new options called “GPS Active Time” and “GPS Idle Time”
4. Tap on either “GPS Time” option to enter in a value in seconds to change
5. The default value for active time is 30 seconds
6. The default value for idle time is 120 seconds

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How do you make a Widget Task?

1. Start Impel
2. Make a new event by pressing the device’s “Menu” button, then the “Add Task” button
3. Tap the “Select from available Events” row and then tap the “Widget Button” option
4. The only option available for widgets currently is “is clicked.” Tap the the “Next” button to move to the next page
5. Tap the “Select from available Actions” row and then tap the “Play a sound” option
6. Tap on the sound you want to use for this task. Tap the “OK” button to accept it
7. Tap the the “Next” button to move to the next page
8. If you need conditions, like restricting this task to run only during certain time or battery ranges, you can add those settings now. Otherwise, just tap “Next” to move to the next page
9. If you want to make any changes to the Task name, description or color you can modify those settings now. Otherwise, just tap “Next” to move to the next page
10. Review the settings. If you like everything you see, tap “Finish” and you are done with the task setup

Next up we need to make the actual widget for this task:

11. Press the device’s “Home” button and navigate to a home screen page with some unused area (a 1×1 block) on it
12. Long press on the unused area until the “Add to Home screen” selector appears. Tap the “Android widgets” option
13. Scroll the list until you see the “Impel Task” option, then tap it
14. The Impel Task Widget view will appear. Tap the “*Select a task” option. Note: Only tasks specifically setup for the widget button trigger will be shown in this list
15. Pick one of your tasks to associate with the widget and tap on it
16. Confirm that you have selected the correct task, that it is enabled, and if needed, give the widget a short, simple name
17. Tap “Save” to close the widget configuration screen and return to the home screen
18. Your new widget task should be seen on the home screen. Long press on the widget to move it to an area of the screen. Release the long press to drop the widget into place
19. There are two touch areas on the widget: the Trigger button and the Settings button. Tapping the Trigger button area will tell Impel to start your task. Tapping the Settings button area will bring up the Impel Task Widget view where you can change the task associated with this widget
20. You should now be finished and ready to use your task widget.

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