Looking for Lost Tasks Assistance

We have had some customers periodically contact us, saying that Impel will lose all of their tasks at some interval (e.g. every week, every few days, etc.).  We have researched this issue but have so far been unable to determine the cause and we have not seen this issue on any of our test devices.

If you have this issue please contact us!  It is very important that we capture all of the details of your device, your tasks, and the exact situations where this task loss occurs. Without your assistance we will continue to look for the issue, but it will be a much slower and more painful fixing process.

Thanks for your help and patience.